Furniture chain of murder: A guide to how to get through the chaos of the UK’s retail industry article Furnishing retailer P&G is under fire after it was forced to close more than 200 of its stores in the last month.
The retailer was forced in May to close a further 15 stores across the country after being accused of failing to adequately protect its customers’ information.
“Our stores are our lifeblood and our pride, and they have become the battleground for retailers, their competitors, and the general public,” said chief executive Mike Piers.
He said the company was taking the situation very seriously and was working closely with law enforcement and the UK Home Office.
P&G said the closures were due to “frequent, significant and unexpected security breaches” and it was taking “a series of steps” to prevent similar incidents from happening again.
As part of the closures, Piers said the retailer would be working with retailers to ensure that their security measures “were adequate, secure and robust”.
He added: “We want our stores to be a place of comfort and safety for our customers, and we will take appropriate measures to ensure they remain that way.”
Piers also said that its staff would be reassigned to help with the transition to the new system.
“As a retailer, we are committed to the security and wellbeing of our customers,” he said.
According to data compiled by data analysis firm GfK, the number of thefts at P&Gs stores in England and Wales rose by more than 50% between May 2016 and April 2017.
GfK also reported that thefts at all of P&g’s UK retail stores rose by nearly 70% over the same period.
Although Piers denied that the closure of the stores was a result of a series of “security breaches”, he said the security measures in place had been “adequate, secure, robust, and robustly managed”.
The company also said it had made a number of improvements to its website, including adding new security features such as a virtual assistant to help customers identify problems and help them fix them.
“We are committed that the security of our information and the safety of our customer is our number one priority,” said Piers in a statement.
“Our stores will remain open to the public as long as we are able to meet our customers’ security needs.”
Piers said it was “disappointed” by the closures.
“It is not acceptable that our stores were shut down because of a lack of adequate security, and that the government did not have the capacity to secure our stores,” he added.
In May, P&G said it would work with the UK Government and local authorities to “improve the security environment in our stores and improve our compliance and monitoring processes”.
A spokeswoman for Piers told the BBC: “There have been a number people in the past few weeks who have approached us with allegations of serious security breaches, but unfortunately, the vast majority of those complaints are unsubstantiated.”
At P&s level, the organisation is in discussions with the government, local authorities and other stakeholders to improve the security environments at our stores, including making sure our systems are in place to address any potential security breach or security incident.
“It is understood that there were at least 10 complaints made to P&GS about the way in which its security systems were being run.
On Friday, Pier also denied that its stores were under any “hardship” because it had had to shut down its online sales for three weeks.”
The P&P chief also dismissed suggestions that the chain was being unfairly targeted by the government.””
But our stores are in the process of being closed.”
The P&P chief also dismissed suggestions that the chain was being unfairly targeted by the government.
“There’s a lot of talk that we’re being singled out because we are one of the biggest retail players in the UK,” he argued.
“[But] I think there’s a much bigger story to be told about what’s happening in the retail sector in this country.”